Returns & Exchanges
At Wool and Company, we want you to be completely satisfied with your purchase. If your items aren't quite right, we offer a 30-day window for returns and exchanges on all eligible products in their original condition.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack the items in their original packaging, ensuring all tags are attached and the products are unused and in resaleable condition.
Ship the Items
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects the returned goods, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing